It has the positive relation with organizational success. Flexibility can help in saving resources. For example, a mobile phone manufacturer wants to be the first in the market with new product innovations so its operations need to be capable of coping with constant innovation. Enter the email address you signed up with and we’ll email you a reset link. Second, what are its specific performance objectives? If the team needs to make a short-term adjustment to the planned schedule, the news studio’s technology allows the editors to take broadcasts live from journalists at their locations, on satellite ‘takes’, directly into the programme. As part of its long term strategy, Wernie can adopt performance management to achieve long term, strategic cost reduction.

It ensures delivery exact and reliable. The issue of an ‘operations resource’ perspective on operations strategy is discussed further in Chapter 3. It is benefit to make life easier inside the operation. Training and development of staff. Reduce wastage of labour and can concentrate on providing good service to other guests.

What is software engineering. New York, and Chase, R.

Penang mutiara

While for the stage II, the companies will ask mktiara manufacturing organization to penaang more neutral so companies able to meet the standard imposed by the major competitors. Judging operations in terms of their agility has become popular. Any deviation from the plan will very soon be noticed by customers. Yet stage 3 operations still aspire to be clearly and unambiguously the very best in the market. A line describes the relative importance of each performance objective.

Operations objectives at Penang Mutiara Essay

Natural resources — company has access to, control of or in pursuit of obejctives resources which can help in survival. Another book extolling the virtue of speed.


case study operational objectives at the penang mutiara

The objective of the hotel is to give every customer request, keep its promise to be of services to the guests and be flexible to guest request.

What is its single-factor labour productivity and its multi-factor productivity now? In effect, operatiobal say, Hayes and Wheelwright’s four-stage operatoinal should stop at stage 3. For example, if guests have been to the hotel before, staff avoid their having to repeat the information they gave on the previous visit.

This could cut down the process time by ten days. Since it was founded inthe company’s growth has been phenomenal. Keeping operations costs down All operations have an interest in keeping their costs as low as is compatible with the levels of quality, speed, dependability and flexibility that their customers require.

Penang mutiara | Case Study Template

For Mutiara, quality means consistently producing sgudy services, using top-class and durable materials to create the right impression and environment, and anticipating and preventing all potential problems in advance. And of course they must have the knowledge to be able to answer guests’ questions. Speed Speed means do things fast.

Training and development allows employees to effectively perform the jobs. Sorry, but copying text is not allowed on this site.

case study operational objectives at the penang mutiara

Welcome to the world of case studies that can bring you high grades! Manager may spend a little bit more to make sure customers stay happy. BusinessDictionary, there are some strategic drivers which can help to achieve the strategic success for Penang Mutiara Hotel.


case study operational objectives at the penang mutiara

Staff will have a sense of belonging and security for being part of the organization. The first role of the operation function will be business implementation strategy.

Help Center Find new research papers in: Increasingly, they are getting tough on negotiating year-an-year price reductions from us but they are broadly happy with our performance because of our exceptional quality. The bUilding and equipment – in fact all the hard- ware of the operation – objsctives support the luxury atmosphere which we have created in the hotel. Definition of strategic driver[Online]Available at: Driving business strategy Operations should drive strategy The third, and most difficult, role of operations is to drive strategy by giving it a unique and long-term advantage.

For example, even though the company already offered the fastest transit times by road in Europe, investment in new facilities and processes was needed at the European Express hub in Liege, Belgium and the European road hub in Arnhem in the Netherlands.

Learning More Fun: Case Study: Penang Mutiara

Explain how each of these performance objectives might have internal benefits. The further ahead penabg forecast, the more likely they are to get it wrong. How can improving the speed performance of the operation affect its quality, dependability, flexibility and cost?